As part of the practice’s digital innovation strategy, the development is aimed at both boosting efficiency and driving customer service levels for clients.
Established for over 120 years, Cheshire based Poole Alcock LLP provides a wide range of legal services for both business and private clients. These combine both traditional values with the best of modern technology and range from commercial law, conveyancing and criminal law through to wills, personal injury, and family matters.
Poole Alcock will use Zylpha’s software to produce legal document bundles and secure communication. The software, which is fully integrated with the practice’s Visualfiles case management system, will also deliver Adobe eSign technology to ensure the highest levels of e-signature compliance. Poole Alcock will also use Zylpha’s widely acclaimed e-DRS integration with the Land Registry to streamline the practice’s conveyancing registration processes.
Poole Alcock’s IT Partner Scott Harding believes that ultimately the beneficiary of the new systems will be the practice’s clients, noting,
“Having an on-going commitment to innovation drives efficiency and means we provide an increasingly high level of service and professionalism for our clients. Our investment in Zylpha’s document bundling, eSignatures and property registration through e-DRS is a key part of this strategy and we look forward to working closely with them as we fully exploit the benefits available.”
Zylpha’s CEO Tim Long welcomed Scott Harding’s comments adding,
“Poole Alcock’s approach to innovation has impressed us greatly. They don’t just see technology as purely improving internal systems. Rather, they ensure that this investment translates into a customer service dividend for clients too.”