This decision has not been made lightly, and we want to provide ample time for our clients to plan and transition accordingly. Below, we outline what this change means, why it’s happening, and how to prepare.
Over the past few years, the technology landscape has evolved rapidly. While our Smartsearch for Visualfiles integration has served many users well, its underlying architecture no longer meets our strategic goals for performance, scalability, and maintainability.
Key reasons for this transition include:
From December 2025, the following changes will take effect:
No further updates or release notes will be provided for the Smartsearch for Visualfiles integration.
Technical support will no longer be available for this specific integration.
We strongly encourage all customers currently using our integration to begin planning for a transition. Here’s how you can prepare:
We understand that changes like this can be challenging, and we deeply appreciate your continued partnership. Our goal is to help you adopt the best tools available to support your business today and into the future.
If you have any questions or concerns, please don’t hesitate to contact our support team.
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