2020 Client Satisfaction Survey

2020 has been a momentous year of challenges and upheaval. Reflecting on the year, we wanted to understand the challenges our clients faced and how their business is adapting.

Document Bundling

2020 was a bumper year for us with more law firms than ever before making the switch to digital document bundling.

The end of year review shows we continue to hit the right mark in terms of product performance, however we do realise the increased need for online help and support, and as such are creating an arsenal of guides, tutorials and top tips to help bundlers of all abilities.

What prompted your switch to electronic bundling? (multiple selection)

  • Business requirement 65.2% 65.2%
  • Own desire 56.5% 56.5%
  • Technology 39.1% 39.1%
  • Lockdown 30.4% 30.4%
  • Colleague 8.7% 8.7%
  • Environmental concern 8.7% 8.7%

Approx. how many bundles a month were you producing manually?

%

1-3

%

4-6

%

7+

%

None

Overall how easy was it for you to get started with Zylpha Bundling?

%

A little tricky

%

Very easy

%

Easy

%

Haven't started yet

Looking back at 2020…

Since lockdown in March (2020), do you think you have been producing more/less bundles than before?

%

About the same

%

More

%

Less

Are you able to continue working from home during lockdown?

%

Yes

%

I always did work from home

%

No

Has lockdown/working from home, increased or decreased your workload?

%

No change

%

Slight increase

%

Huge increase

%

Slight decrease

How would you rate the impact of lockdown to your business?

  • Some downtime 39.1% 39.1%
  • No change 30.4% 30.4%
  • Business is booming 13% 13%
  • Times are still tough 8.7% 8.7%
  • Very difficult 8.7% 8.7%

What business challenges are you facing right now? (multiple selection)

  • IT 30.4% 30.4%
  • Absent colleagues 21.7% 21.7%
  • Clients/New Biz 21.7% 21.7%
  • Financial 21.7% 21.7%
  • Managing a remote team 17.4% 17.4%
  • Decision making 13% 13%
  • *Other 34.8% 34.8%

*Planning growth, recruiting consultants.

Looking ahead to 2021…

How do you think COVID-19 will impact your business in 2021?

%

Partial impact

%

No impact

%

Big impact

What risks does the impact of COVID-19 pose to your business in 2021? (multiple selection)

  • Concerns about catching Coronavirus 56.5% 56.5%
  • General disruption 56.5% 56.5%
  • Employment/HR 34.8% 34.8%
  • Contracts/New Biz 26.1% 26.1%
  • Finance 21.7% 21.7%
  • IT/Data Security 13% 13%

Zylpha Bundling Review

Zylpha Bundling – Ease of Installation

%

5/5

%

4/5

%

3/5

Zylpha Bundling – Ease of Use

%

5/5

%

4/5

%

3/5

%

2/5

Zylpha Bundling – Ease of software updates

%

5/5

%

4/5

%

3/5

Zylpha Bundling – Security

%

5/5

%

4/5

%

3/5

Zylpha Bundling – Speed

%

5/5

%

4/5

%

3/5

Zylpha Bundling – Software Connection

%

5/5

%

4/5

%

3/5

Zylpha Bundling – Features

%

5/5

%

4/5

%

3/5

%

2/5

Zylpha Bundling – Compliance

%

5/5

%

4/5

%

3/5

Zylpha Bundling – Customer Service

%

5/5

%

4/5

%

3/5

%

2/5

Zylpha Bundling – Value for Money

%

5/5

%

4/5

%

3/5

%

1/5

Zylpha Bundling – Guides & Information

%

5/5

%

4/5

%

3/5

%

2/5

How likely are you to recommend Zylpha to others?

  • Already have 43.5% 43.5%
  • Very likely 39.1% 39.1%
  • Likely 17.4% 17.4%
  • Unlikely 0% 0%
  • Never 0% 0%

General Feedback

What do you like best about Zylpha Bundling?

"Simplicity. Speed. Page Numbering :-)"

"Automatic pagination, updates and formatting"

"Easy to use with LEAP"

"Quick, straightforward system"

"It makes creating bundles easier. Bundles look more professional and take less time to create"

"Being able to preview in LEAP"

"The support team are great!"

"Easy navigation, professional presentation of docs, easy to move around"

"Compared to a manual system, being able to modify easily for late amendments and insertions"

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